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All classes must be booked in advance through Mindbody. Bookings are subject to availability and waitlists may apply for full classes.
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Classes can be cancelled or rescheduled up to 12 hours before the scheduled start time. Late cancellations and no-shows will result in the class being deducted from your class pack.
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Class packs are non-transferable and expire according to the pack purchased. Unused classes cannot be refunded, although extension requests may be considered in exceptional circumstances.
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Please arrive on time for your class. For safety and to minimise disruption, late entry may not be permitted once class has commenced. We ask everyone to help maintain a welcoming and respectful studio environment.
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Please ensure you are medically fit to participate and let your instructor know about any injuries, medical conditions, pregnancy, or concerns before class. If you're feeling unwell, please stay home.
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Participation in Pilates involves inherent risks. By attending classes, you acknowledge these risks and agree to participate at your own discretion. Full waiver terms are accepted during account registration.
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Gift vouchers are valid for 3 years from the date of purchase, can be redeemed through your Mindbody account, and are not redeemable for cash.
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Your personal information is collected only to manage your bookings, provide our services safely, and communicate with you. We take reasonable steps to protect your privacy and comply with Australian privacy laws.
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Parents or legal guardians must provide consent before a child participates in classes. Guardians are responsible for providing any relevant medical or behavioural information.
PILLARA HAUS POLICYS
Need more information?
Our full Terms & Conditions, Waiver, Privacy Policy, Gift Voucher Policy, and Cancellation Policy are available upon request.